This article will show you how to grant staff access to Phorest Chat but still hide your client's contact details.
Please Note: This feature is currently only available to clients in the US and Canada.
Open Phorest on a computer and go to Manager > Staff Members, then click on the Access Levels tab.
Click on the level you want to give access to and tick the Two-Way SMS access checkbox.
Next, go to Manager > Access & License Keys, and select the same Access Level from the dropdown list.
Move down to Phorest Go (Mobile) and click the dropdown arrow followed by the Calendar dropdown finally, untick the View Client Contact Details checkbox, then click Save.
Any staff under this access level will not be able to view a client's contact details in Phorest Go.