Phorest Pay Troubleshooting Errors

This article will help you troubleshoot some errors that may appear while using Phorest Pay.

Note: Due to regulatory constraints this feature is only available in North America.

Could Not Open Device: Client Not Connected:

If you are putting through a sale and the message appears on Phorest Could Not Open Device: Client Not Connected, this will mean that the device is not connected to wifi (even if the device is showing four signal bars).

Here are some troubleshooting steps to get the issue resolved:

  • Restart the device - Hold the small black power button on the right-hand side of the device until the screen turns blue and restarts - Phorest Pay Quick Reference Guide
  • Reset wifi connection - Delete the access point and set it up again -  Phorest Pay Connect To Wifi.
  • Reset the device - Press the yellow and # key simultaneously until the screen turns blue and a smiley face appears - Phorest Pay Quick Reference Guide
  • Restart the router - Turn the internet router off for 30 seconds and back on again, restart the device, and set up a new access point

Lane Closed

The lane closed error that appears can be caused if the Phorest Pay device is connected to a different wifi access point than the PC or if the wifi signal that the device is connected to is not strong enough.

Here are the troubleshooting steps:

  • Change wifi connection - Delete the access point and set up the correct access point -  Phorest Pay Connect To Wifi.
  • Restart the router - Turn the internet router off for 30 seconds and back on again, restart the device, and set up a new access point
  • Reset the device - Press the yellow and # key simultaneously until the screen turns blue and a smiley face appears - Phorest Pay Quick Reference Guide
  • Restart Phorest - Restart the Phorest application on your desktop
  • Contact internet provider - If the above steps do not work then you will need to contact your internet provider to check if there are issues with your connection and if so to have those issues resolved

Wifi Password Has $ Sign:

Boot the terminal into the Functions menu by quickly pressing 2634 followed by the green button at the Copyright menu, which appears during the bootup sequence. Then you’ll want to follow these steps: 

  • Press F at the 'Press F for menu' screen
  • Select 0 – Telium Manager
  • Select 3 – Initialization
  • Select 2 – Hardware
  • Select 5 – WIFI
  • Select 2 – Scan Network
  • Select the number corresponding with the SSID you’d like to connect to
  • Select Home Security
  • Enter the WIFI Password
  • Use the F1-F4 keys to navigate to the green icon and press the green key.
  • This will save the profile
  • Press the red button until you get back to the 'Press F for menu' screen
  • Reboot the terminal
  • You’ll now be connected to the SSID

Alert Interruption

There's an anti-tamper mechanism built into the iSMP4 that will throw this error and prevent the terminal from functioning if the mechanism senses the device may have been tampered with.

Dropping the terminal, hard impact, or trying to access the terminal through force are examples of actions that have been known to cause the terminal to enter this state.

When this happens, the terminal can no longer be used and needs to be replaced. Bancard tech support will need to be contacted. 

Phorest Tech Support

International Bancard Tech Support Contact Details:

 

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